Avaliar a prevalência da síndrome de Burnout em médicos peritos da previdência social na gerência executiva de Campina Grande-PB

Abstract

BACKGROUND: Burnout Syndrome affects many types of professions, being more common in those that require greater contact with customers, especially teachers and health professionals. Several studies have been conducted in Brazil and worldwide about this condition, potentially linked to work. OBJECTIVES: To evaluate the prevalence of Burnout Syndrome in Medical Experts of the Social Security in the Executive Management of Campina Grande - PB. METHODS: Had been done a cross-sectional study with the application of questionnaires MBI (Maslach Burnout Inventory) to check the syndrome and a questionnaire of socio-demographic informations with questions about age, gender, title, shift work, work experience and time hours working week. Currently, according to the Executive Management of the National Social Security Institute - INSS of Campina Grande -. Pb, this population is made up of 39 experts. Based on this information was included the entire population of experts who were in work activity for at least 12 consecutive months and agreed to participate voluntarily in the study. Experts were excluded if they were away from their activities for vacation, leave, hospitalization. This research was based on guidelines and regulatory standards for research, established in the Resolution of the National Health Council (NHC) No. 466/12, in force in the country. A descriptive analysis was performed of all variables, comparison tests between two percentages, Pearson's correlation coefficient. The significance level was 5%. RESULTS: There was a slight predominance of females. A higher prevalence of married experts (comparison test between two percentages, p <0.001), with children (comparison test between two percentages, p <0.001), and with Medical Specialization (comparison test between two percentages, p <0.001) . It was observed that more than 80% of professionals are in danger of developing burnout (comparison test between two percentages p <0.001). CONCLUSION: Much needs to be done to improve the working conditions of the expert and minimize the problems of the working relationship between experts, peers, INSS and insured. The present work, it is not proposed to examine this relationship, however these types of conflicts between experts, policyholders and the own institution, affect the worker's relationship with his work.