Assédio moral em auxiliares de serviço de uma instituição de ensino superior

Abstract

Introduction: The Work is a reality-transforming practice that enables the survival of the human being and representing movements of the worker's uniqueness. Therefore, in this time of great advances, turbulence and market disputes, the pressure on workers has had increased even more, giving visibility to a phenomenon that is as old as work, being necessary and urgent discussions about the bullying in the workplace, bringing numerous consequences for the life of the harassed worker and for those who witness this phenomenon. Objective: To analyze the occurrence of the harassment moral and the impact on the mental health and life of the service aides of a higher education institution, from the perspective of the employee. Methodology: This is a qualitative research, developed in a Higher Education Institution located in the interior of Paraíba. For the present study, the assistants that was working in their profession at the time of the study participated, chosen according to the inclusion and exclusion criteria of the study. The institution has 44 cleaning assistants working in various shifts, and only 39 of them met the criterias for participation in this study, so the screening character were analyzed only those interviews where the nod was positive - as victims or even those who witnessed the phenomenon. As a data collection instrument, that be use a semi-structured interview was used in the qualitative approach. The participants were contacted by the researcher in the work environment where they perform their duties and where interviews were also conducted. Discussion: Among the results, one can perceive that the bullying is a phenomenon present in the institution researched, more specifically, the vertical downward moral harassment and that many service assistants has have suffered with the consequences of these actions. The respondents reported a number of harmful consequences that have arisen in their lives after being subjected to such harassment in the workplace, like anxiety, insomnia, panic attacks, mood swings, stress, depression, among others. The damages to the psychic health of the victims are clear by the amount of mental illnesses reported in the testimonies. Conclusion: Accordingly, considering the interviews, the harassed subjects have been forced to deal with the fear of an imminent dismissal and constant threats / intimidation from harassers. Also, they reported a numerous symptom triggered by the phenomenon, demonstrating the presence of bullying in that workplace, including the resistance and fear of denouncing, considering a probable resignation as a reprimand by the harasser. In addition, it is important to encourage victims to report any harassment behavior in the offices, also elaborating organizational strategies so that harassers can be punished, and the work environment returns to its status quo.