Abrigo para adultos, idosos e famílias: um estudo sobre as contribuições e desafios do serviço

Abstract

This research aimed to investigate the contributions and challengesexisting in an equipment located in the city of Santos - SP, from speeches, images and objects of memories of users and employees. Tothis end, the first chapters present information that supports there search, such as the Unified Social Assistance System (SUAS), Peoplein Street Situations and Homelessness, Shelter for Adults and Familiesand the understanding of the concept of Social Support Network. The study has as theoretical reference the socio-historical Psychology in theperspective proposed by Vygotsky. The research, of exploratory natureand of qualitative character, involving the participation of 9 adults, being 5 users and 4 employees of the municipal shelter. The sample was constructed by convenience having as an instrument for data collection the semi-structured interview mediated by objects, such as: photographs and objects that make up a memory box. The results obtained were submitted to content analysis, according to Bardin. After the systematization of the data, three categories were identified: a) The shelter contributes to enable a social support network for its users; b) Challenges: factors that interfere in the strengthening of users; autonomy; and, c) Specificities of the environment and relationship with the house. The results within the presented categories indicated that the Shelter, as an institution and operated by its servers, enables a significant social network for its users. However, challenges faced by the service were identified to provide sufficient support to its users without prejudice to the strengthening of their autonomy, factors such as: subjectivity of workers and their different perspectives on support, etc. Participants are satisfied with the house, structure and material goods offered, and perceive the shelter as a dynamic territory with risk and protection factors; recognize the importance of the service but claim that they were unaware of this type of offer, both the user and the employees, denouncing the lack of information about this right. Based on these analyses, we systematize of a social technical product. In this case, it is proposed to create an informative and awareness-raising video, which will contribute to disseminate the SUAS as a public good, in particular, to the institutional reception, in line with the function of social and institutional defense provided for in this policy.